Terms and Conditions for Edopt Ecom Solutions Private Limited (Marketplace)
Effective Date: 01-Nov-2024
Welcome to Edopt Ecom Solutions Private Limited (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of the website edopmart.com (“Site”) and all related services provided by Edopt Ecom Solutions Private Limited. By accessing or using our Site, you agree to comply with these Terms and any applicable laws, regulations, and policies.
Please read these Terms carefully before using our Site. If you do not agree to these Terms, you must not use our Site.
1. General Overview
Edopt Ecom Solutions Private Limited operates an e-commerce marketplace where buyers (“Customers”) and sellers (“Sellers”) can interact. Our platform provides various products across categories such as electronics, clothing, home goods, and more. The Site serves as an intermediary platform, facilitating transactions between Buyers and Sellers.
2. Acceptance of Terms
By using the Site, creating an account, or making a purchase, you agree to be bound by these Terms, including any modifications made from time to time. Edopt Ecom Solutions reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes to these Terms constitutes your acceptance of those changes.
3. Eligibility
To use the Site, you must:
- Be at least 18 years of age or the age of majority in your jurisdiction to form a binding contract.
- Agree to comply with all applicable laws and regulations.
- If you are a Seller, you must be a legally registered business entity under Indian law.
If you are using the Site on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
4. Account Registration and Security
4.1 Creating an Account
To make a purchase or register as a Seller, you must create an account on our Site. When registering, you agree to provide accurate and complete information, including your name, address, email, phone number, and payment details.
4.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account information, including your login credentials. You agree to immediately notify us of any unauthorized use of your account or any other security breach.
5. Products and Services
5.1 Product Listings
Sellers are responsible for listing their products, including providing accurate descriptions, prices, and images. While we strive to ensure that the information provided is accurate, Edopt Ecom Solutions does not guarantee the quality, legality, or authenticity of products listed by Sellers.
5.2 Availability
All products listed on the Site are subject to availability. We reserve the right to cancel or refuse any order in cases of out-of-stock inventory or pricing errors.
5.3 Pricing
Prices of products on our Site are subject to change at any time without notice. All prices listed are inclusive of applicable taxes (e.g., GST) unless otherwise stated. Shipping fees, if applicable, will be shown at checkout.
6. User Responsibilities
6.1 Use of the Site
You agree to use the Site for lawful purposes only and to comply with all applicable laws, rules, and regulations. You may not:
- Engage in fraudulent, deceptive, or unlawful activities.
- Use the Site to infringe upon the intellectual property or privacy rights of others.
- Post or transmit any harmful or malicious content, including viruses, worms, or malware.
6.2 Seller Responsibilities
As a Seller, you are responsible for:
- Providing accurate and detailed product information.
- Ensuring your products comply with Indian laws and regulations.
- Handling your inventory, shipments, and customer service promptly.
- Complying with all applicable tax and regulatory obligations (e.g., GST, FSSAI, etc.).
7. Orders and Payments
7.1 Placing an Order
To place an order, you must follow the checkout process and pay for the items via one of the available payment methods, including UPI, QR code, Razorpay, Paytm, PhonePe, etc. Orders placed are subject to availability and confirmation of the payment.
7.2 Payment Methods
We offer multiple payment methods, including debit/credit cards, UPI, and wallets like Paytm, PhonePe, and others. The payment gateway used is secure and encrypts your financial information.
7.3 Order Cancellation
Once an order is processed and shipped, it cannot be canceled. For unshipped orders, cancellation is possible through the customer support team. Please refer to the Refund and Cancellation Policy for more details.
7.4 Taxes
All applicable taxes, including GST (Goods and Services Tax), are included in the prices where applicable. Buyers are responsible for any additional taxes or customs duties that may arise for orders placed outside of Delhi.
8. Shipping and Delivery
8.1 Shipping Time
Orders will be shipped within 48 hours after confirmation, and delivery will typically be completed within 2-7 days depending on the destination. We ship only within India.
8.2 Shipping Providers
We partner with leading courier services such as BlueDart, Delhivery, and others to deliver your orders.
8.3 Shipping Charges
Shipping charges will be applied at checkout based on the weight, size of the items, and delivery location. Free shipping may apply during promotions.
8.4 Delivery Confirmation
Upon shipment, you will receive a tracking number to track your order. Delivery times may vary depending on the courier service used.
9. Returns, Refunds, and Cancellations
9.1 Returns and Refunds
You may request returns for eligible products under our Returns and Warranty Policy. Products should be returned within the specified period, and the item must be in the original condition with tags and packaging intact.
9.2 Seller Responsibility
Sellers are required to handle returns, exchanges, and refunds as per the agreed terms. Edopt Ecom Solutions provides a platform for the transaction but does not guarantee or resolve disputes between Buyers and Sellers.
9.3 Cancellations
Once an order has been shipped, it cannot be canceled. For pre-shipment cancellations, please refer to the Refund and Cancellation Policy.
10. Privacy and Data Security
We are committed to protecting your privacy and ensuring your personal data is secure. Please refer to our Privacy Policy to understand how we collect, store, and use your personal information. By using the Site, you consent to the collection and processing of your personal data as outlined in the Privacy Policy.
11. Intellectual Property
11.1 Ownership
All content on the Site, including text, images, logos, and trademarks, is the property of Edopt Ecom Solutions Private Limited or its licensors and is protected by Indian and international intellectual property laws.
11.2 User Content
By submitting content (e.g., product listings, reviews) to the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and modify that content as part of our business operations.
12. Limitation of Liability
To the fullest extent permitted by law, Edopt Ecom Solutions Private Limited will not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site, including any issues related to purchases, deliveries, or third-party services.
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by and construed in accordance with the laws of India.
13.2 Arbitration
Any disputes arising out of or in connection with these Terms will be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitration will take place in Delhi, and the language will be English.
14. Termination of Access
We reserve the right to terminate or suspend your access to the Site for any reason, including violations of these Terms, fraud, or misuse of the platform.
15. Miscellaneous
- Force Majeure: Edopt Ecom Solutions will not be liable for any failure or delay in performance due to events beyond its reasonable control, such as natural disasters, strikes, or internet service failures.
- Severability: If any provision of these Terms is deemed unenforceable, the remaining provisions will continue in full force and effect.
- Entire Agreement: These Terms, along with the Privacy Policy and other applicable documents, constitute the entire agreement between you and Edopt Ecom Solutions regarding the use of the Site.
Contact Us
For any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: 9319829367
Address: Flat no 05, Flat no 109, Block-G, Pankaj Tower, Comm Centre, Vikaspuri, West Delhi, New Delhi – 110018