Seller Registration Policy

Seller Registration Policy for Edopt Ecom Solutions Private Limited (Marketplace)

Effective Date: 01-NOV-2024

At Edopt Ecom Solutions Private Limited (“we,” “us,” “our”), we strive to build a reliable, transparent, and efficient marketplace where trusted sellers can offer their products to a wide customer base. To ensure a safe and seamless experience for both sellers and buyers, we have established the following Seller Registration Policy.

By registering as a seller on edopmart.com, you agree to adhere to the terms and conditions outlined in this policy.

1. Eligibility Criteria for Sellers

To become a seller on the Edopt Marketplace, you must meet the following eligibility criteria:

  • Legal Entity: You must be a legally registered entity in India. This can include individuals, sole proprietors, partnerships, private limited companies, or limited liability partnerships (LLPs).
  • Valid GST Registration: You must have a valid GST (Goods and Services Tax) registration for your business. If applicable, you must be compliant with GST rules and regulations.
  • Bank Account: You must have a valid Indian bank account registered under the business name that can receive payments for the sales made on the marketplace.
  • Product Listings: You must ensure that your products comply with Indian laws and regulations. Products should not fall under any restricted categories as per Indian law and Edopt Ecom Solutions guidelines.

2. Seller Registration Process

The process for registering as a seller on edopmart.com involves the following steps:

Step 1: Account Creation

  • To begin the registration process, you must create an account on edopmart.com by providing basic information, such as your name, business name, email address, and phone number.
  • A verification email or SMS will be sent to confirm your contact details.

Step 2: Business Information Submission

  • After verifying your email address or phone number, you will need to provide detailed information about your business, including:
    • Business Name: The official name of your business.
    • GST Registration Number: Your GSTIN to comply with tax regulations.
    • PAN Card Details: Personal or business PAN card for tax purposes.
    • Business Type: Specify whether you are a sole proprietor, partnership, or company (Private Limited, LLP, etc.).
    • Bank Details: Provide your bank account information, including the account number, branch, and IFSC code for payment processing.

Step 3: Document Submission

  • As part of the registration process, you must upload the following documents for verification:
    • Identity Proof: A government-issued photo ID (Aadhaar, Voter ID, Passport, or Driver’s License).
    • Address Proof: Recent utility bills or any official document that shows your business address (e.g., Rent Agreement, Electricity Bill).
    • GST Registration Certificate: A copy of your GST registration certificate.
    • Bank Account Proof: A cancelled cheque or a bank statement with your business account details.
    • PAN Card: A copy of the PAN card of the business owner (or company/LLP if applicable).

Step 4: Review and Approval

  • Once you submit your application, our team will review the provided details and documents.
  • If all documents and details are in order, your registration will be approved, and you will receive a notification confirming your approval as a seller on edopmart.com.
  • If there are any issues with your application, we will notify you, and you will need to make the necessary corrections or provide additional information.

3. Seller Responsibilities

Upon registration and approval as a seller, you are expected to adhere to the following responsibilities:

3.1 Product Listings

  • Compliance: Ensure that all products listed on the marketplace comply with applicable Indian laws, including the Consumer Protection Act, Trade Marks Act, Copyrights Act, and others. You must not list any products that are prohibited by law (e.g., counterfeit products, illegal goods, etc.).
  • Accurate Information: Provide accurate, detailed, and up-to-date descriptions of your products, including images, specifications, pricing, availability, and any other relevant details.

3.2 Pricing

  • GST Compliance: As a registered seller, you must charge the appropriate GST on the sale of products. Ensure that you include any applicable taxes in your listed price and follow all relevant tax guidelines.
  • No Price Manipulation: You are not allowed to manipulate or falsely advertise product prices. All prices should reflect the actual price of the product, including all applicable charges.

3.3 Inventory Management

  • Stock Availability: You must ensure that the products you list are available and can be shipped promptly once the order is placed.
  • Order Fulfillment: You are responsible for ensuring that orders are processed and dispatched within the committed time frame (usually within 48 hours of receiving the order, subject to stock availability).

3.4 Customer Service

  • Customer Interaction: Respond promptly to customer inquiries, concerns, or complaints. It is important to maintain high standards of customer service and satisfaction.
  • Returns and Refunds: You must follow Edopt Ecom Solutions’ Returns and Refunds Policy and ensure that products are returned and refunds processed promptly if a customer is not satisfied with their purchase.

3.5 Packaging and Shipping

  • Proper Packaging: Ensure that products are securely packaged to prevent damage during shipping.
  • Shipping: Ensure that products are shipped within the timelines specified. Once the product is shipped, the seller should provide tracking information to the customer.

4. Seller Fees and Payments

4.1 Commission and Fees

  • Marketplace Commission: Edopt Ecom Solutions charges a commission fee on each sale made through the marketplace. The commission percentage will be outlined in the seller agreement and may vary depending on the product category.
  • Payment Processing Fees: Payments to sellers are subject to processing fees charged by our payment gateway providers. These fees will be deducted from the seller’s earnings before payment is transferred.

4.2 Payment Transfer

  • Settlement Period: Payments will be transferred to your bank account within a certain time period after the sale is completed and the order has been fulfilled. The exact payment cycle and transfer times will be shared in the seller agreement.
  • Refunds: In the event of a customer return or refund request, the seller’s account will be debited the refund amount. It is the seller’s responsibility to manage returns and refunds in compliance with marketplace policies.

5. Seller Code of Conduct

Sellers are expected to adhere to the highest standards of integrity and professionalism. By registering as a seller, you agree to:

  • No Misleading Practices: You will not engage in any misleading or deceptive practices such as inflating product prices or providing false product descriptions.
  • Respect Intellectual Property: You must respect intellectual property laws and not sell counterfeit, pirated, or infringing products.
  • Ethical Business Practices: You will operate your business ethically, including timely fulfillment of orders, maintaining accurate product inventory, and providing high-quality products and services.

6. Suspension and Termination

We reserve the right to suspend or terminate your seller account at our discretion if you violate any part of this Seller Registration Policy or engage in unethical business practices. Suspension or termination may occur for reasons including, but not limited to:

  • Violation of product listing guidelines
  • Consistent failure to fulfill orders
  • Fraudulent or illegal activities
  • Negative customer feedback

If your seller account is suspended or terminated, you will be notified via email, and your remaining balance will be processed in accordance with the applicable refund or payment policies.

7. Amendments to the Seller Registration Policy

Edopt Ecom Solutions reserves the right to amend or update this Seller Registration Policy from time to time. Any changes will be communicated to registered sellers, and the updated policy will be available on the website.

8. Contact Us

For any questions or assistance with the seller registration process, you may reach us via:

  • Email: [email protected]
  • Phone: 9319829367
  • Address: Flat no 05, Flat no 109, Block-G, Pankaj Tower, Comm Centre, Vikaspuri, West Delhi, New Delhi – 110018

By completing the seller registration process, you confirm that you have read, understood, and agree to comply with the terms and conditions outlined in this Seller Registration Policy.

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