Privacy Policy for Edopt Ecom Solutions Private Limited (Marketplace)
Effective Date: 01-Nov-2024
Edopt Ecom Solutions Private Limited (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you access and use our website edopmart.com (“Site”), as well as the choices you have regarding your personal information.
By accessing or using the Site, you consent to the collection, storage, and processing of your personal information as described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect different types of information from you when you visit our Site, use our services, or interact with us in various ways:
1.1 Personal Information
When you create an account, place an order, or communicate with us, we may collect personal information such as:
- Name (Full name)
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment Information (credit/debit card details, UPI, wallets like Paytm, Razorpay, etc.)
- Account Information (user ID, password)
- Demographic Data (age, gender, etc.)
1.2 Non-Personal Information
We may also collect non-personal information to improve your experience on the Site, including:
- IP Address
- Browser Type
- Device Information (e.g., operating system, screen resolution)
- Location Information (general location based on IP address)
- Cookies and Tracking Technologies (to track user behavior, preferences, and analytics)
1.3 Transaction Data
When you make purchases or process transactions on the Site, we may collect:
- Order History
- Transaction Amount
- Delivery and Shipping Information
1.4 Seller Information
If you are a seller, we may collect:
- Business Information (name, address, GST details, etc.)
- Bank Details (for payment processing)
- Tax Information (GST registration, PAN, etc.)
2. How We Use Your Information
We use the collected information for various purposes, including:
2.1 Providing Services
- To process your orders, payments, and transactions.
- To provide customer support and respond to your inquiries.
- To ship products and deliver services.
2.2 Communication
- To send you order updates, shipping details, and promotional emails (with your consent).
- To send you customer support messages regarding any issues or queries related to your orders or account.
2.3 Personalization
- To personalize your shopping experience, offer product recommendations, and provide relevant promotions based on your preferences.
2.4 Security and Fraud Prevention
- To monitor transactions for fraud prevention and ensure the security of our platform.
- To protect your account and personal information from unauthorized access.
2.5 Legal and Regulatory Compliance
- To comply with applicable laws, regulations, and tax requirements.
- To resolve disputes and enforce our Terms and Conditions.
2.6 Marketing and Promotions
- With your consent, to send you promotional emails and offers related to products and services.
3. Sharing of Information
We may share your information in the following cases:
3.1 Service Providers and Partners
We may share your data with trusted third-party service providers who help us with:
- Payment processing (e.g., Razorpay, Paytm, PhonePe, etc.)
- Shipping and delivery (e.g., BlueDart, Delhivery)
- Marketing, analytics, and promotional activities
- Website hosting, technical support, and security services
3.2 Sellers
When you make a purchase from a seller on our marketplace, we share necessary information (such as shipping details) with the seller to facilitate the order fulfillment.
3.3 Legal Obligations
We may share your information if required to do so by law, regulation, or in response to a legal request, such as a subpoena, court order, or government inquiry.
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Data Retention
We store your personal information for a minimum period of 1 year as per our data retention policy, after which it may be deleted or anonymized, unless we are required to retain the data for longer periods due to legal or regulatory obligations.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information about your preferences, browsing activity, and interaction with the Site. Cookies help us:
- Enhance your user experience by remembering your login credentials and preferences.
- Analyze Site traffic and improve performance.
- Offer personalized advertisements and promotions.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.
6. Data Security
We employ industry-standard security measures to protect your personal information, including encryption and secure payment gateways. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately if you suspect any unauthorized use of your account.
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Update
You can access, update, or correct your personal information at any time by logging into your account on the Site. If you need assistance, contact our customer support team.
7.2 Opt-Out of Marketing Communications
You can choose to opt-out of promotional emails and newsletters by clicking the “unsubscribe” link in the email or by contacting us at [email protected].
7.3 Data Deletion
You may request the deletion of your personal data. We will comply with your request, subject to any legal obligations or requirements.
7.4 Right to Withdraw Consent
If you have provided consent for any data processing activity, you may withdraw that consent at any time by contacting us.
7.5 Data Portability
You have the right to request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.
8. Third-Party Links
Our Site may contain links to third-party websites, services, or apps. These third parties have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any third-party site you visit.
9. Children’s Privacy
Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child under the age of 18, we will take steps to delete such information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone: 9319829367
- Address: Flat no 05, Flat no 109, Block-G, Pankaj Tower, Comm Centre, Vikaspuri, West Delhi, New Delhi – 110018