Anti-Fraud and Security Policy
Effective Date: 01-Nov-2024
Edopt Ecom Solutions Private Limited (“we,” “us,” “our”) is committed to providing a secure and trustworthy environment for all users of our marketplace, edopmart.com (“Site”). This Anti-Fraud and Security Policy outlines the measures we take to detect, prevent, and address fraudulent activities, ensuring a safe shopping and selling experience for customers and sellers alike.
By using the Site, you agree to comply with this policy.
1. Policy Objectives
This policy aims to:
- Protect the personal and financial information of customers and sellers.
- Detect and prevent fraudulent activities such as identity theft, unauthorized transactions, and counterfeit listings.
- Ensure compliance with applicable laws and regulations related to e-commerce fraud and cybersecurity.
2. Fraud Prevention Measures
We employ various measures to prevent fraudulent activities on our platform, including:
2.1 Account Verification
- Customer Accounts: All customers must provide accurate contact and billing information during registration. Accounts with suspicious or incomplete details may be flagged for review.
- Seller Accounts: Sellers are required to provide business and identity verification documents as outlined in our Seller Documentation Requirements Policy.
2.2 Payment Security
- All transactions are processed using secure, PCI DSS-compliant payment gateways.
- We do not store sensitive payment details like credit card numbers or UPI credentials on our servers.
- Suspicious or repeated failed payment attempts may result in temporary account suspension for security review.
2.3 Monitoring and Alerts
- Our system continuously monitors for unusual account activity, such as multiple high-value orders or logins from unfamiliar locations.
- Customers and sellers may receive alerts for any potentially unauthorized activity on their accounts.
2.4 Product Listings Review
- We actively review product listings to ensure compliance with our policies. Counterfeit, illegal, or deceptive products are strictly prohibited.
- Sellers found violating our listing policies may face account suspension or termination.
3. Security Measures
We prioritize the security of all users by implementing advanced security protocols:
3.1 Data Encryption
- All sensitive data transmitted on the Site is encrypted using SSL (Secure Socket Layer) technology.
3.2 Secure Login
- Customers and sellers are encouraged to enable two-factor authentication (2FA) for their accounts.
- Passwords must meet minimum security standards, including complexity and length requirements.
3.3 Regular Audits
- We conduct regular security audits to identify and address vulnerabilities in our platform.
4. Reporting Fraud and Suspicious Activities
If you suspect fraudulent activity or a security breach, please report it immediately:
- Email: [email protected]
- Phone: +91 9319829367
When reporting, provide as much detail as possible, including transaction IDs, account details, and a description of the suspected fraud.
5. Consequences of Fraudulent Activities
We maintain a zero-tolerance policy for fraud. Individuals or entities engaging in fraudulent activities may face the following consequences:
- Account suspension or termination.
- Cancellation of fraudulent orders or listings.
- Legal action under applicable Indian laws.
6. Customer and Seller Responsibilities
To help us maintain a secure environment:
- Customers: Use strong passwords and monitor your account for unauthorized activity.
- Sellers: Ensure that all listings comply with our policies and provide accurate business documentation.
- Report any suspicious activity immediately.
7. Policy Updates
We reserve the right to update this Anti-Fraud and Security Policy as needed. Any changes will be reflected on this page, and the Effective Date will be updated accordingly.
8. Contact Us
For any questions or concerns about this policy, please contact:
- Email: [email protected]
- Phone: +91 9319829367
- Address:
Flat no 05, Flat no 109, Block-G, Pankaj Tower, Comm Centre, Vikaspuri, West Delhi, New Delhi – 110018