Returns and Warranty Policy

Returns and Warranty Policy for Edopt Ecom Solutions Private Limited (Marketplace)

Effective Date: 01-Nov-2024

This Returns and Warranty Policy outlines the terms and conditions under which buyers may return products and the warranty services available for products purchased on edopmart.com. This policy applies to all products sold through the Edopt Ecom Solutions Private Limited marketplace by sellers. By purchasing from our Marketplace, you agree to comply with this policy.

1. Return Policy

1.1. Eligibility for Returns:

  • Products can be returned within 7 days from the date of delivery. The return window starts from the date the customer receives the product.
  • Products must be in new, unused, and resellable condition, with all original packaging, labels, and tags intact.
  • Returns are not accepted for products that fall under the non-returnable categories, such as:
    • Personalized or customized products
    • Perishable goods
    • Intimate or sanitary products
    • Downloadable software or digital products
    • Products with a warranty, where the issue is covered by the manufacturer’s warranty.

1.2. Condition of Return:

  • Products must be in the condition in which they were received by the buyer.
  • The return request must be made within 7 days of delivery, and the buyer is required to provide proof of purchase (order number, receipt, or invoice).
  • If a product is returned damaged, opened, or used, it may not be eligible for a return.

1.3. Return Process:

  • To initiate a return, buyers must contact Edopt Ecom Solutions via the returns section on the website or through our customer support at [email protected].
  • After receiving the return request, we will guide you on how to return the item to the seller or the designated return center.
  • Return shipping costs are the responsibility of the buyer unless the product is defective or the wrong product was delivered.

1.4. Refund Process:

  • Once the product is received and inspected, we will notify the buyer about the approval or rejection of the return request.
  • If the return is approved, the refund will be issued to the original payment method, or in some cases, as store credit.
  • Refunds will be processed within 5-7 business days from the confirmation of return approval.
  • Shipping fees are non-refundable unless the return is due to a defect or error on the part of the seller or the Marketplace.

1.5. Exceptions to Returns:

  • Certain products may not be eligible for return, including but not limited to:
    • Opened or used electronics (unless defective)
    • Undelivered orders that were not collected by the buyer within the allotted time
    • Products with missing parts or accessories
    • Products sold with an explicit “No Returns” policy (clearly stated by the seller at the time of purchase)

2. Warranty Policy

2.1. Manufacturer’s Warranty:

  • All products sold through the Marketplace are covered by the manufacturer’s warranty unless otherwise stated.
  • The length of the warranty varies depending on the product type and the manufacturer.
  • The warranty typically covers defects in material or workmanship but does not cover issues resulting from misuse, wear and tear, or damage caused by accidents.

2.2. Warranty Coverage:

  • Warranty coverage typically includes:
    • Replacement of faulty or defective parts
    • Repair services for defective products
    • Full product replacement (in cases where repairs are not feasible)
  • Warranty claims must be made within the warranty period, and proof of purchase is required.

2.3. How to Claim Warranty:

  • To claim a warranty, buyers must contact the seller directly, providing details of the defect or issue along with the order number and proof of purchase.
  • The seller will provide instructions for how to proceed with the warranty claim.
  • If the seller cannot resolve the issue, the buyer can escalate the matter to the Edopt Ecom Solutions support team for further assistance.

2.4. Warranty Exclusions:

  • The warranty does not cover:
    • Damages caused by misuse, mishandling, or accidents
    • Normal wear and tear
    • Products with defects resulting from improper installation, unauthorized repairs, or modifications
    • Products that have been used outside of normal conditions or for non-intended purposes
    • Consumable items like batteries, ink cartridges, etc.
  • Warranty is void if the product is used in a manner inconsistent with the manufacturer’s guidelines.

2.5. Warranty for Electronics:

  • For electronic products such as mobile phones, laptops, and televisions, the warranty is subject to the manufacturer’s terms and conditions. In case of defects, repairs or replacements will be handled by the authorized service centers of the manufacturer.
  • If the product is defective upon delivery, the buyer must notify the seller within 7 days for a replacement or return.

3. Refunds and Exchanges

3.1. Refund Criteria:

  • Refunds are processed only when the return is approved, and the product is in its original, unused, and resellable condition.
  • Refunds are typically issued to the original payment method or in the form of store credit, at the discretion of the Marketplace or seller.
  • In cases where a refund is denied, the buyer will be notified with the reason for rejection.

3.2. Exchanges:

  • For certain products, an exchange option may be available. Buyers can contact the seller or the Marketplace for guidance on exchanges.
  • Exchanges are subject to product availability, and the buyer may need to return the original product before receiving the replacement.

4. Customer Responsibilities

4.1. Proof of Purchase:

  • Buyers must provide a valid proof of purchase (order number, invoice, or receipt) to initiate a return or warranty claim.

4.2. Return Shipping:

  • If the product is not defective or was mistakenly ordered by the buyer, the return shipping cost will be borne by the buyer.
  • For defective or damaged items, the seller or Marketplace will bear the return shipping cost, and the buyer may be offered a prepaid return label.

4.3. Product Condition:

  • The buyer must ensure that the product is returned in its original packaging with all accessories, manuals, and tags attached (if applicable).
  • For electronic products, the buyer must ensure that no personal data is left on the device before returning it.

5. Seller Responsibilities

5.1. Return Acceptance:

  • Sellers are required to accept returns in accordance with the Returns and Warranty Policy for products that meet the return criteria.
  • If the seller has a problem with accepting a return (for example, missing parts or damaged packaging), they must communicate clearly with the buyer and attempt to resolve the issue amicably.

5.2. Warranty Fulfillment:

  • Sellers must honor the manufacturer’s warranty terms for their products and assist customers with claims in a timely and professional manner.
  • Sellers are responsible for processing warranty claims directly or through the manufacturer.

6. Dispute Resolution

6.1. Dispute Handling:

  • If there is a dispute between the buyer and the seller regarding returns or warranty claims, the matter should first be discussed between the two parties.
  • If the dispute cannot be resolved directly, the buyer may escalate the issue to Edopt Ecom Solutions, which will act as a mediator to resolve the situation.

6.2. Escalation Process:

  • For unresolved issues, customers can reach out to Edopt Ecom Solutions customer support at [email protected] with all relevant documentation, including the order number, details of the dispute, and any communication with the seller.
  • We will investigate and assist in finding a fair resolution in accordance with our policies.

7. Modifications to the Policy

7.1. Policy Changes:

  • Edopt Ecom Solutions reserves the right to modify, update, or change the Returns and Warranty Policy at any time. All changes will be communicated to customers and sellers via email, and the updated policy will be available on our website.

8. Contact Information

For any questions or concerns regarding this Returns and Warranty Policy, please contact us at:

  • Email: [email protected]
  • Phone: 9319829367
  • Address: Flat no 05, Flat no 109, Block-G, Pankaj Tower, Comm Centre, Vikaspuri, West Delhi, New Delhi – 110018

By purchasing products on edopmart.com, you agree to the terms and conditions outlined in this Returns and Warranty Policy. It is important to review these terms before making a purchase to ensure a smooth transaction and product return process.

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