Payment Policy

Payment Policy for Edopt Ecom Solutions Private Limited (Marketplace)

Effective Date: 01-Nov-2024

At Edopt Ecom Solutions Private Limited (“we,” “us,” “our”), we are committed to providing a safe, secure, and seamless payment experience for all customers purchasing products through our online marketplace edopmart.com (“Site”). This Payment Policy outlines the terms and conditions governing payment methods, payment processing, and related issues when using our platform.

By making a purchase or engaging in any payment transactions on the Site, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment options for customers to choose from when making purchases. These include, but are not limited to:

1.1 Online Payment Methods

  • UPI (Unified Payments Interface): You can pay using UPI-enabled apps such as Google Pay, PhonePe, Paytm, and others that support UPI payments. After selecting UPI as a payment option, you will be redirected to your UPI app to authorize the payment.
  • Mobile Wallets: Payments through wallets such as Paytm, PhonePe, Google Pay, and other popular digital wallets are accepted.
  • Cash on Delivery (COD): For select locations, we offer Cash on Delivery as a payment option. This means you can pay in cash to the delivery person when the order arrives. Please note that COD is available only for certain products and regions.

1.2 Payment Gateway Providers

We work with trusted third-party payment processing services to ensure secure transactions for all customers. These payment gateways ensure that your payment information is processed in a secure and encrypted environment.

2. Payment Security

At Edopt Ecom Solutions, security is our top priority. We use the latest SSL (Secure Socket Layer) encryption technology to secure your payment information during transactions. All payment details are encrypted, and we do not store sensitive payment information like UPI IDs or wallet credentials on our servers.

Our payment gateways comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure that your payment information is processed in a secure environment.

3. Payment Authorization

  • Order Processing: After you complete your payment, it will be processed, and you will receive an order confirmation. If any payment issues arise, such as an unsuccessful transaction or an authorization failure, you will be notified, and the order will not be processed until the payment is successfully completed.
  • Payment Confirmation: Upon successful payment authorization, you will receive a payment confirmation email and/or SMS along with the order details, including the estimated delivery time. In case of any payment failure, you will be prompted to retry your transaction or use an alternative payment method.

4. Currency and Charges

  • Currency: All transactions on the Site are processed in Indian Rupees (INR).
  • Taxes and Additional Charges: The prices shown on the Site do not include any applicable GST or other taxes, shipping charges, or handling fees unless specified. All taxes and additional charges will be added at checkout before completing the payment. You will be able to see the final price before making the payment.
  • Foreign Payment Methods: We do not accept foreign currency or international payments, and transactions are strictly limited to Indian Rupees (INR).

5. Payment Failure and Transaction Issues

  • Transaction Failure: If your payment fails due to any reason (e.g., network issues, insufficient funds, authorization failure), you will be prompted to reattempt the payment. The order will not be processed until the payment is successfully completed.
  • Duplicate Payments: In the case of a duplicate payment (when the same payment is charged more than once), please reach out to our customer support team immediately at [email protected] or 9319829367. We will investigate the issue and initiate a refund for the duplicate transaction.
  • Bank Delays: Occasionally, delays may occur in processing payments, especially when using bank transfers or UPI. In such cases, please be patient, and if the payment status is not updated after a reasonable time, contact our customer support for assistance.

6. Payment Disputes

If there is a dispute regarding a payment, such as a billing discrepancy or unauthorized charge, please contact our support team as soon as possible. We will investigate and work with our payment gateway partners to resolve the issue.

To raise a dispute:

Please provide relevant details like:

  • Order number
  • Transaction reference number
  • Description of the issue or dispute

7. Refund and Payment Reversal

  • Refunds: In case of order cancellations, returns, or issues with the order (e.g., defective or incorrect products), a refund will be processed to the original payment method used at the time of purchase. Please refer to our Refund and Cancellation Policy for more details.
  • Processing Time: Refunds may take 7-10 business days to reflect in your account, depending on the payment method used. If the payment was made via UPI or wallet, the refund will be credited to the respective UPI app or wallet account.

8. Payment for Subscription-based Services (if applicable)

If you have subscribed to any recurring service or product, the payment will be automatically charged at the beginning of each billing cycle. You will be notified of the upcoming charges before any payment is processed.

You may cancel your subscription at any time by contacting our support team, but please note that subscription fees are non-refundable.

9. Payment Errors and Miscommunication

  • Incorrect Charges: If you believe that you have been charged incorrectly, please reach out to us immediately. We will review the charge and resolve any discrepancies.
  • Chargebacks: If you initiate a chargeback for any transaction on our Site without first reaching out to customer support, we may take steps to block your account from future purchases on our platform.

10. Contact Us for Payment Issues

For any queries, issues, or concerns regarding payment, please contact our customer support team using the following contact details:

  • Email: [email protected]
  • Phone: 9319829367
  • Address: Flat no 05, Flat no 109, Block-G, Pankaj Tower, Comm Centre, Vikaspuri, West Delhi, New Delhi – 110018

11. Policy Updates

We reserve the right to modify, amend, or update this Payment Policy at any time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.

12. Governing Law

This Payment Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be resolved as per the Terms and Conditions of the Site.

By making a payment on Edopt Ecom Solutions, you acknowledge that you have read and understood this Payment Policy and agree to abide by its terms and conditions.

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